Privacy Policy
This Privacy Policy applies to all personal information collected by Covver Creatives Pty Ltd via the website located at www.covvercreatives.com and any social media platform owned and managed exclusively by Covver Creatives Pty Ltd.
What is "personal information"?
The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:- whether the information or opinion is true or not
- whether the information or opinion is recorded in a material form or not.
What information do we collect?
The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include:- Name
- Address
- Phone number
- Date of birth
- E-mail address
- Payment details
- Login credentials
- Profile data
- Approximate physical location
- IP addresses, and other identifiers such as mobile advertising identifiers
- Transaction history and details of products associated with your transaction.
- Covver Creatives Pty Ltd website
- Social media platforms
- Proprietary software/applications.
Data Retention
For the convenience of both Covver Creatives Pty Ltd and its customers, we will maintain your Order Information for our records unless and until you ask us to delete this information. All reasonable and practicable measures will be enforced by Covver Creatives Pty Ltd to ensure all collected information is securely managed and protected from misuse, loss, unauthorised access, and any modification or disclosure.Collected information referenced in clause 2a, may be retained by Covver Creatives Pty Ltd in various formats such as:
- Electronic format
- Paper based format.
How we collect your personal information
We may collect personal information from you whenever you input such information into the website, social media platforms, and software that is proprietary to Covver Creatives Pty Ltd.
We may collect personal information through access of surveys commissioned by Covver Creatives Pty Ltd.
We may collect personal information when you subscribe to receive information by Covver Creatives Pty Ltd.
We may collect your personal information to verify your identity.
We may collect personal information when you communicate with Covver Creatives Pty Ltd, by:- Post
- Telephone
- Video conference (VIDCON)
- Any other form of communication.
Covver Creatives Pty Ltd may collect your information through authorized publicly available sources.
We also collect cookies from your computer which enable us to tell when you use the website and also to help customize your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
How we use your personal information
Covver Creatives Pty Ltd may use your personal information for a variety of reasons, which may include but is not limited to the following:- To process any order you request from Covver Creatives Pty Ltd
- To confirm and track any order you place with Covver Creatives Pty Ltd
- To send you a post-sale request for a review of the product(s) you have purchased from Covver Creatives Pty Ltd, or to request feedback on your experience with Covver Creatives Pty Ltd
- To perform or execute your requested purchase or sale from Covver Creatives Pty Ltd
- To process any request for an appointment, meeting or conference with Covver Creatives Pty Ltd
- To add you to the Covver Creatives Pty Ltd mailing list
- To detect security issues or breaches and prevent fraudulent activity on any Covver Creative Pty Ltd website, social media platforms and proprietary software
- To share, publish your image on Covver Creatives Pty Ltd website or social media platforms (with your informed consent in accordance with State or Federal Policies)
- To provide you with customer support in relation to the use of the Covver Creatives Pty Ltd website
- To enable you to access the Covver Creatives Pty Ltd website
- To complete your requested transactions, to verify the existence of and any conditions attached or associated to your account(s), or to assist with your transaction
- To send notifications regarding your transaction(s)
- To confirm your identity in order to counter anti-money laundering operation, and counter-terrorism laws
- To manage and mitigate risks to identify fraudulent and illegal enterprises
- To respond to queries, feedback and complaints that are related to the Product associated to Covver Creatives Pty Ltd
- The mediation, resolution of disputes
- For the purposes of collecting fees and payments that may be required to be collected by a third-party agency such as debt collection agencies
- To deliver targeted marketing and promotional communications in accordance with your selected communication preferences
- For contests, promotions, competitions and sweepstakes
- To analyze the performance of Covver Creatives Pty Ltd through data analytics using trend analysis, and other data analyses functions
- For the collection of demographic data for statistical analysis, contributing to the performance of Covver Creatives Pty Ltd
- For the purposes of auditing and monitoring records and statistics
- To comply with all local, state and federal regulatory obligations
- To contact you by a means of approved and authorized communication in accordance with Covver Creatives Pty Ltd Terms and Conditions
- For the purposes of future business development.
- Third parties who we ordinarily engage to work on your behalf
- Any person or entity to who you have consented for Covver Creatives Pty Ltd to disclose your personal information to
- Or external business's, advisers, lawyers, auditors and insurers
- Any person or entity to whom we are required to disclose your personal information in accordance with the law.
Purpose of collection
The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions.
If you would like to obtain such access, please contact us as set out below.
Disclosure of personal information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law.
We may share your personal information with third-party
service providers who assist us in operating our site, conducting our business, or serving our customers.
These service providers are required to protect your personal information and use it only for the purposes for which we disclose it to them.
Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal
information, please contact us as set out below. All complaints will be considered by Covver
Creatives Pty Ltd and we may seek further information from you to clarify your concerns. If we
agree that your complaint is well founded, we will, in consultation with you, take appropriate steps
to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the
Office of the Australian Information Commissioner.
Overseas transfer
Your personal information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your personal information may be sent.
If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction.
If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia's, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.
GDPR
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe.
The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR.
Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.
Cookies
Our site may use "cookies" to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
You can choose to disable cookies in your browser settings, but this may limit your ability to use certain features of our site.
Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure.
Covver Creatives Pty Ltd cannot guarantee the security of any personal information transmitted over the internet and therefore you disclose information to us at your own risk. Covver Creatives Pty Ltd will not be liable for misuse, interference, loss, unauthorized access, modification or disclosure.
Changes
Covver Creatives Pty Ltd reserves the right to modify or update this Privacy Policy at any time, and such changes will be effective immediately upon posting on this page.
We encourage you to review this page periodically to stay informed about our collection, use, and disclosure of personal information.
How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: contact@covvercreatives.com
When you use our website, you (the visitor) consent to third parties processing your IP address to establish your location for currency conversion purposes. Additionally, you agree to the temporary storage of the currency selected in a session cookie in your browser. This is done to ensure that the chosen currency remains consistent throughout your browsing experience and that prices are converted to your local currency. The session cookie will be automatically deleted when you close your browser.