Shipping Policy
Thank you for visiting and shopping at Covver Creatives Pty Ltd. The following information outlines the terms and conditions that constitute our Shipping Policy.
Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this email as proof of your purchase.
Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 2 business days. We will contact you if, for some reason, there are any delays.
Shipment Locations
Domestic and International
Covver Creatives Pty Ltd ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at contact@covvercreatives.com.
Shipment Rates and Delivery Estimates
We endeavor to deliver your order as quickly as possible. Once your order is placed, an estimated delivery time will be provided. Delivery times are estimates and begin from the date of shipment, not the date of order. These times should be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may affect delivery times. Unless there are exceptional circumstances, we make every effort to fulfill your order.
AUSTRALIAN SHIPPING
Free standard shipping Australia-wide on all orders over AUD $80
Same day dispatch before 12pm
Australia Post Standard Shipping (2 - 7 days): AUD $11.95
Australia Post Express Shipping (1- 5 days): AUD $16.95
NEW ZEALAND SHIPPING
Australia Post Standard International Shipping (5-7 days): AUD $17-$25.
USA & CANADA SHIPPING
Australia Post Standard International Shipping (6-27 days): AUD $17-$25.
UNITED KINGDOM SHIPPING
Australia Post Standard International Shipping (6-27 days): AUD $17-$25.
EUROPEAN UNION SHIPPING
Australia Post Standard International Shipping (6-27 days): AUD $17-$25.
Our European Union shipping coverage includes all EU member states.
- All orders are dispatched from our warehouse in Melbourne, Australia.
- Business day means Monday to Friday, except holidays.
- Orders are not shipped or delivered on weekends or holidays.
- Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
- We will not be responsible for the wrong shipping address if you provide incorrect information.
Tracking Options
Covver Creatives Pty Ltd aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
Domestic and International
All orders delivered within Australia automatically have tracking. International orders are sent with either Australia Post or DHL. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements, we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally
International Customs & Duties
Please note that international purchases may be subject to customs & duties.
Please check with your local customs office to determine the potential costs before purchasing.
Damages
If there is any damage to the packaging on delivery, contact us immediately at contact@covvercreatives.com
Missing or Lost Package
There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. Covver Creatives Pty Ltd politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at contact@covvercreatives.com to report missing or lost packages.
Questions
If you have any questions about the delivery and shipment of your order, please see our FAQ page, or contact us at contact@covvercreatives.com